271 lines
16 KiB
PHP
271 lines
16 KiB
PHP
<?php
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class HOME_TICKET extends HOME
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{
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public function home_ticket_javainit()
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{
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}
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public function fn_ticket_init()
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{
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if(isset($_REQUEST['task'])){$task=trim(strtolower($_REQUEST['task']));}
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if(isset($_POST['task'])){$task=trim(strtolower($_POST['task']));}
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if($_REQUEST||$_POST){if($_REQUEST['sec']||$_POST['sec']){$task=$this->dec($task);}}
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switch($task)
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{
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case "default":
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$this->fn_default_sum();
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break;
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case $task:
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$task="fn_".$task;
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if(method_exists($this,$task)){$this->$task();}
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break;
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default:
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$this->fn_default_sum();
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break;
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}
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}
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public function fn_default_sum()
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{
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echo $this->FN_CREATEHEADER();
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echo "<style>
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.besidebtnsave {margin-left:80px;margin-top:-6px;position:absolute;}
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</style>";
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echo "<script>
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var myForm,myFormsearch,dgtra;
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function initObject()
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{";
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$qry="select datasets,startvalue,stepvalue,endvalue from ".DB_APORTIL.".tbl_chart_trendsum
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where modules='hometicketperformance2' and isdeleted=0 order by id desc limit 1";
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$spval=$this->fn_get_fieldsvalues("datasets,startvalue,stepvalue,endvalue",$qry);
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$datasets=$spval[0];$startvalue=$spval[1];$stepvalue=$spval[2];$endvalue=$spval[3];
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echo " var datasets=$datasets;
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var barChart1 = new dhtmlXChart({
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view:\"bar\",
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container:\"div_ticketbaralarm\",
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value:\"#Tclosed#\",
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color: \"#2ecc71\",
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gradient:\"rising\",
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tooltip:{
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template:\"#Tclosed#\"
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},
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width:10,
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tooltip:{
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template:\"#Tclosed#\"
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},
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xAxis:{
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template:\"'#mon#\"
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},
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yAxis:{
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start:$startvalue,
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step:$stepvalue,
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end:$endvalue
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},
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legend:{
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values:[
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{text:\"Closed\",color:\"#2ecc71\"},
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{text:\"Opened\",color:\"#e74c3c\"},
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{text:\"Total Ticket\",color:\"#f1c40f\",markerType: \"item\"}
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],
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valign:\"bottom\",
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align:\"center\",
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layout:\"x\"
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}
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});
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barChart1.addSeries({
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value:\"#Topened#\",
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color:\"#e74c3c\",
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tooltip:{
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template:\"#Topened#\"
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}
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});
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barChart1.addSeries({
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//offset:0,
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view: \"line\",
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item:{
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radius:0
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},
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line:{
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color:\"#f1c40f\"
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},
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value:\"#totalticket#\",
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tooltip:{
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template:\"#totalticket#\"
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},
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label:\"<b>#totalticket#</b>\"
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});
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barChart1.parse(datasets,\"json\");";
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// === Trend Pie1 by Revenue
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$qry="select datasets,startvalue,stepvalue,endvalue from ".DB_APORTIL.".tbl_chart_trendsum
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where modules='hometicketperformancepie1' and isdeleted=0 order by id desc limit 1";
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$spval=$this->fn_get_fieldsvalues("datasets,startvalue,stepvalue,endvalue",$qry);
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$datasets=$spval[0];$startvalue=$spval[1];$stepvalue=$spval[2];$endvalue=$spval[3];
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echo " var datasets = $datasets;
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var pieChart = new dhtmlXChart({
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view:\"pie\",
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container:\"div_ticketpie1alarm\",
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value:\"#vals#\",
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color:\"#color#\",
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legend:\"#category#\",
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pieInnerText:\"<b><span style='color:white'>#vals#</span></b>\",
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shadow:0
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});
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pieChart.parse(datasets,\"json\");";
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// === Trend Pie2 by Sitetype
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$qry="select datasets,startvalue,stepvalue,endvalue from ".DB_APORTIL.".tbl_chart_trendsum
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where modules='hometicketperformancepie2' and isdeleted=0 order by id desc limit 1";
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$spval=$this->fn_get_fieldsvalues("datasets,startvalue,stepvalue,endvalue",$qry);
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$datasets=$spval[0];$startvalue=$spval[1];$stepvalue=$spval[2];$endvalue=$spval[3];
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echo " var datasets = $datasets;
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var pieChart2 = new dhtmlXChart({
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view:\"pie\",
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container:\"div_ticketpie2alarm\",
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value:\"#vals#\",
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color:\"#color#\",
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legend:\"#sitetype#\",
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pieInnerText:\"<b><span style='color:white'>#vals#</span></b>\",
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shadow:0
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});
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pieChart2.parse(datasets,\"json\");
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};
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</script>";
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echo $this->FN_CLOSEHEADER();
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echo $this->FN_CREATEBODY("white");
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echo "<table width=\"98%\" height=\"100%\">";
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echo " <tr>
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<td valign=\"top\" width=\"70%\">
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<div style=\"width:100%;text-align:center;text-decoration:underline;font-size:24px;color:blue\">Trend Tickets Alarm Period ".date("Y")."</div>
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<div id=\"div_ticketbaralarm\" style=\"width:100%;height:330px;\"></div>
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</td>
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<td valign=\"top\">
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<div style=\"width:100%;text-align:center;text-decoration:underline;font-size:24px;color:blue\">MTTR Ticket Period ".date("M")."/".date("Y")."</div>
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<div style=\"width:100%;height:230px;margin-top:35px;box-shadow: 0 4px 8px 0 rgba(0,0,0,0.2);border-radius:2%;background-image: linear-gradient(to right, #4facfe 0%, #00f2fe 100%);\">";
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$qry="select category,slainhours sla from ".DB_APORTIL.".tbl_nits_mttrbycategory where isdeleted=0 and category<>'' order by id asc";
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$rs=$this->selectquery($qry);$arrsla=array();
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if($rs)
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{
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$avgall=0;
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while($rw=$this->data_row_object($rs))
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{
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$arrsla[$rw->category]=round($rw->sla,2);
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$avgall+=round($rw->sla,2);
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//echo round($rw->sla,2)."<br/>";
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}
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$avgall=round(($avgall/4),2);
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}
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$this->clearrecordset($rs);
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echo " <table width=\"98%\" height=\"100%\" align=\"center\" style=\"color:white;font-size:18px\">
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<tr height=\"10%\">
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<td colspan=\"3\" style=\"font-size:20px;font-style:italic;\">Today ".date("d M Y")." </td>
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</tr>
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<tr height=\"10%\">
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<td width=\"25%\">PLATINUM</td>
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<td width=\"2px\" align=\"center\">:</td>
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<td>".$arrsla["PLATINUM"]." Hours</td>
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</tr>
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<tr height=\"10%\">
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<td>GOLD</td>
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<td width=\"2px\" align=\"center\">:</td>
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<td>".$arrsla["GOLD"]." Hours</td>
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</tr>
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<tr height=\"10%\">
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<td>SILVER</td>
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<td width=\"2px\" align=\"center\">:</td>
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<td>".$arrsla["SILVER"]." Hours</td>
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</tr>
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<tr height=\"10%\">
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<td>BRONZE</td>
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<td width=\"2px\" align=\"center\">:</td>
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<td>".$arrsla["BRONZE"]." Hours</td>
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</tr>
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<tr>
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<td colspan=\"3\" align=\"center\" valign=\"middle\">
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<span style=\"font-size:46px;\">
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$avgall Hours
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</span>
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<div style=\"margin-top:-15px\">
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<font style=\"font-size:12px;font-style:italic;\">average for closed ticket</font>
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</div>
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</td>
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</tr>
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</table>
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</div>
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</td>
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</tr>
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<tr>
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<td valign=\"top\">
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<table width=\"96%\" style=\"background-color:#ecf0f1\" align=\"center\">
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<tr>
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<td style=\"text-align:center;\" width=\"50%\" halign=\"center\">
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<div id=\"div_content\" style=\"width:100%;border:1px solid #A4BED4;\">
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<div style=\"width:100%;text-align:center;text-decoration:underline;font-size:20px;color:blue\">Alarm By Category Period ".date("M")."/".date("Y")."</div>
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<div id=\"div_ticketpie1alarm\" style=\"width:100%;height:250px;\"></div>
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</div>
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</td>
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<td>
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<div id=\"div_content\" style=\"width:100%;border:1px solid #A4BED4;\">
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<div style=\"width:100%;text-align:center;text-decoration:underline;font-size:20px;color:blue\">Alarm By Sitetype Period ".date("M")."/".date("Y")."</div>
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<div id=\"div_ticketpie2alarm\" style=\"width:100%;height:250px;\"></div>
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</div>
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</td>
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</tr>
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</table>
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</td>
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<td valign=\"top\">
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<div style=\"width:100%;text-align:center;text-decoration:underline;font-size:24px;color:blue\">SUMMARY Ticket Period ".date("M")."/".date("Y")."</div>
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<div style=\"width:100%;height:230px;margin-top:15px;box-shadow: 0 4px 8px 0 rgba(0,0,0,0.3);border-radius:2%;background-image: linear-gradient(-20deg, #b721ff 0%, #21d4fd 100%);\">
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<br/>
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<table width=\"90%\" align=\"center\" style=\"color:white;margin-top:30;\" cellspacing=\"0\">
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<tr>
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<td style=\"border-bottom:1px solid white;\"></td>
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<td width=\"20%\" style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">Open </td>
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<td width=\"20%\" style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">Closed </td>
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<td width=\"20%\" style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">Total </td>
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</tr>";
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$qry="select category,opened,closed from ".DB_APORTIL.".tbl_nits_sumticketstatus
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where isdeleted=0 order by id asc";
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$rs=$this->selectquery($qry);
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if($rs)
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{
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$grandtotal=0;
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while($rw=$this->data_row_object($rs))
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{
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echo "<tr>";
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echo " <td style=\"border-bottom:1px solid white;font-size:14pt;\">".$rw->category."</td>";
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echo " <td style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">".number_format($rw->opened)." </td>";
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echo " <td style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">".number_format($rw->closed)." </td>";
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$total=$rw->opened+$rw->closed;
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echo " <td style=\"border-bottom:1px solid white;border-left:1px solid white;text-align:right;\">".number_format($total)." </td>";
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echo "</tr>";
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$grandtotal+=$total;
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}
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echo "<tr>";
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echo " <td style=\"font-style:italic;text-align:right;\" colspan=\"3\">Total : </td>";
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echo " <td style=\"font-weight:bold;font-size:18pt;text-align:right;\">".number_format($grandtotal)." </td>";
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echo "</tr>";
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}
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$this->clearrecordset($rs);
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echo " </table>
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</div>
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</td>
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</tr>";
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echo "</table>";
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echo $this->FN_CREATEFOOTER();
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}
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}
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?>
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