Trend Tickets Alarm Period ".date("Y")."

MTTR Ticket Period ".date("M")."/".date("Y")."

"; $qry="select category,slainhours sla from ".DB_APORTIL.".tbl_nits_mttrbycategory where isdeleted=0 and category<>'' order by id asc"; $rs=$this->selectquery($qry);$arrsla=array(); if($rs) { $avgall=0; while($rw=$this->data_row_object($rs)) { $arrsla[$rw->category]=round($rw->sla,2); $avgall+=round($rw->sla,2); //echo round($rw->sla,2)."
"; } $avgall=round(($avgall/4),2); } $this->clearrecordset($rs); echo "

Today ".date("d M Y")."
PLATINUM	:	".$arrsla["PLATINUM"]." Hours
GOLD	:	".$arrsla["GOLD"]." Hours
SILVER	:	".$arrsla["SILVER"]." Hours
BRONZE	:	".$arrsla["BRONZE"]." Hours
$avgall Hours average for closed ticket

SUMMARY Ticket Period ".date("M")."/".date("Y")."

"; $qry="select category,opened,closed from ".DB_APORTIL.".tbl_nits_sumticketstatus where isdeleted=0 order by id asc"; $rs=$this->selectquery($qry); if($rs) { $grandtotal=0; while($rw=$this->data_row_object($rs)) { echo ""; echo " "; echo " "; echo " "; $total=$rw->opened+$rw->closed; echo " "; echo ""; $grandtotal+=$total; } echo ""; echo " "; echo " "; echo ""; } $this->clearrecordset($rs); echo "

	Open	Closed	Total
".$rw->category."	".number_format($rw->opened)."	".number_format($rw->closed)."	".number_format($total)."
Total :	".number_format($grandtotal)."